Esteemed Transfers 
 
Website: https://esteemedtransfers.com.au/ 
Last updated: November 2026 

Esteemed Transfers respects your privacy and is committed to protecting the personal information you provide to us. 

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, request a quote, book a transfer or communicate with us. 

This policy has been prepared with reference to the Australian Privacy Principles under the Privacy Act 1988. Australian privacy guidance recommends that privacy policies clearly explain how an organisation handles personal information, including how information is collected, used, disclosed and how individuals can make privacy enquiries or complaint

1. Who we are

Esteemed Transfers provides private transfer and chauffeur services in Queensland, including services across the Sunshine Coast, Bribie Island, Gympie and surrounding South East Queensland areas. 

For the purpose of this policy, “we”, “us” and “our” refers to Esteemed Transfers and its related business operations. 

2. Personal information we collect

We may collect personal information when you: 

• submit an enquiry through our website 

• request a quote 

• book a transfer 

• contact us by phone, email or online form 

• provide trip, passenger or booking details 

• interact with our website, advertising or online services 

The types of personal information we may collect include: 

• name 

• phone number 

• email address 

• pickup and destination details 

• travel date and time 

• flight details, where relevant 

• passenger numbers 

• luggage details 

• special transfer requirements 

• payment or invoice information, where applicable 

• business or event details, where relevant 

• any other information you choose to provide 

We only collect personal information that is reasonably necessary for our services and business operations. 

3. How we use your information

We may use your personal information to: 

• respond to your enquiry 

• provide quotes 

• confirm and manage bookings 

• arrange private transfers and chauffeur services 

• contact you about your booking 

• manage changes, cancellations or special requests 

• process invoices or payments 

• improve our website, services and customer experience 

• maintain business records 

• comply with legal, insurance or operational requirements 

• send service-related communications 

We may also use your information for marketing purposes where permitted by law, including sending updates or service information. You may opt out of marketing communications at any time. 

4. Booking and travel information

To provide transfer services, we may need to collect details about your journey, including pickup location, destination, travel time, flight number, luggage requirements, passenger numbers and special requests. 

This information is used to plan and deliver your transfer, allocate the appropriate vehicle or chauffeur, and communicate with you about your booking. 

5. Website, cookies and analytics

Our website may use cookies, tracking tools and analytics services to understand how visitors use the website and to improve website performance. 

This may include information such as: 

• pages visited 

• time spent on the website 

• browser type 

• device type 

• approximate location 

• referral source 

• interaction with online forms or buttons 

You can disable cookies through your browser settings, although some website features may not work as intended. 

6. Disclosure of personal information

We may disclose personal information to third parties where reasonably required to operate our business and provide our services, including: 

• chauffeurs or drivers 

• booking system providers 

• website hosting and IT providers 

• payment processors 

• email and communication providers 

• professional advisers 

• insurers 

• related businesses or contractors 

• government, regulatory or law enforcement bodies where required by law 

We do not sell your personal information. 

7. Overseas disclosure

Some service providers we use, such as website hosting, booking systems, email platforms, analytics providers or cloud-based software, may store or process information outside Australia. 

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy obligations. The Australian Privacy Principles include requirements relating to cross-border disclosure of personal information.  

8. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. 

This may include: 

• secure website and hosting practices 

• restricted access to booking and customer information 

• password-protected systems 

• staff and contractor confidentiality expectations 

• secure storage of business records 

• use of trusted service providers 

No method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security. 

9. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date. 

We may need to verify your identity before responding to a request. 

10. How long we keep information

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including booking management, customer service, business records, legal compliance, accounting, insurance and dispute resolution. 

When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely dispose of it. 

11. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those external websites. 

You should review the privacy policies of any third-party websites you visit. 

12.Privacy complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. 

We will review your complaint and aim to respond within a reasonable time. 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC provides information about privacy rights and complaints under Australian privacy law.  

13.Contact us

For privacy enquiries, access requests or complaints, please contact: 

Esteemed Transfers 
Email: [email protected]  
Phone: 0488 008 134 

Website: https://esteemedtransfers.com.au/ 

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised date. 

Continued use of our website or services after changes are published will be taken as acceptance of the updated Privacy Policy.